DESCRIPTION:
Travel & Hospitality | Porto | Remote
Concentrix is a global leader shaping the future through technology and innovation, operating in 70+ countries and partnering with world-renowned brands.
And so, for our client, a leading global online travel platform connecting millions of travellers with accommodation, transportation options, and travel experiences worldwide, we are looking for Customer Support Specialists in Porto, Portugal.
What will you do?
As a Customer Support Specialist, you will support customers throughout their booking journey and help them find the right solutions for their travel needs.
Your responsibilities will include:
- Assist customers with online bookings, reservations, and travel-related requests
- Respond to customer enquiries through email, chat, and phone
- Provide accurate and timely information while keeping customer and booking details up to date in internal systems
- Build strong relationships with customers by addressing their questions and resolving issues with professionalism and empathy
- Provide effective solutions to ensure a smooth and positive customer experience
- Follow company policies, procedures, and service guidelines when assisting customers
- Escalate complex cases when necessary, following the appropriate procedures
- Identify recurring customer issues and share feedback to help improve processes and the overall customer experience
REQUERIMENTS
What are we looking for?
- Fluent in Dutch and English, both written and spoken
- Previous experience in Customer Service, preferably in the travel, hospitality, or online booking industry
- Passion for travel and hospitality and a good understanding of travellers’ needs
- Comfortable applying company policies and procedures to provide effective customer support
- Ability to work independently, make sound decisions, and accurately document customer interactions
- Strong problem-solving skills and a customer-oriented mindset
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, international environment
Don’t tick every box? We still encourage you to apply! Your experience may be a great fit for this or another opportunity at Concentrix.
OFFERS
What’s in it for you?
- Competitive salary + performance bonus
- Fully paid training
- Career development opportunities
- Free Learning and Leadership Development programs
- Bring-a-Friend referral bonus
- Work from home in Porto, Portugal
- Opportunity to work in an international and dynamic environment
At Concentrix, your development matters. Around 80% of our managers and leaders have been promoted internally.
