DESCRIPTION:
At Adecco, we are currently looking for Dutch-speaking Customer Service Representatives to join an exciting project with a leading company in the technology and telecommunications sector.
The role is based in Benalmádena, with upcoming start dates. Would you like to be part of our team?
As a Customer Service Representative, you will handle inquiries related to mobile services, internet, and television, including:
Mobile service issues (e.g. SIM card installation or mobile data setup)
Home services (e.g. router issues or TV package configuration)
You will support customers with their queries, but sales will also be an important part of your role. With your commercial mindset, you will identify opportunities for upselling and cross-selling, always ensuring added value for both the customer and the business.
REQUERIMENTS
Language skills: Fluent in Dutch (C2 level) and good English skills (minimum B1)
Customer & sales focus: Strong communicator with a customer-oriented mindset and a natural ability to identify sales opportunities
Problem-solving: Proactive and efficient in resolving customer issues
Tech-savvy: Comfortable with technology and good IT skills
Work eligibility: Legal right to live and work in Spain, with valid documentation
OFFERS
Salary: €1,718.70 – €2,094.66 gross per month
Bonus: Up to 15% of your monthly salary
Working hours: Flexible contracts (32, 34, 36 or 39 hours per week)
Contract: Permanent position with a 2-month probation period
Training: 2-week onboarding program where you’ll gain all the skills you need
First 2 weeks: 100% on-site training at Transcom Málaga site.
First 2 weeks: 100% on-site training at Transcom Málaga site.
After the training period: hybrid schedule of 2 days in the office and 3 days of remote work.
Work environment: A vibrant and social workplace in our Benalmádena office, located in sunny Málaga
Career growth: Opportunities for progression (e.g. Team Leader or Trainer roles)
Team spirit: Work alongside Dutch-speaking colleagues
Relocation package: Available for selected candidates
HR support: Assistance with administrative processes and documentation in Spain
Recognition: Join an internationally awarded company
